MIDI← Back to the productDirect support from the developer of NeuRig MIDI.
App, MIDI or activation help
Write to [email protected]. Your message goes to Akos Varga at VargAud Labs. Include your Mac model, macOS version, NeuRig MIDI version/build and a short description of what happened. For a MIDI issue, name the receiving app or hardware and describe the USB/MIDI connection.
For an order or activation issue, include the purchase email and order reference. Do not send passwords, payment-card details, a licence key or private activation links. You can open the included user manual from the app’s Help menu before contacting support. No AI chat is offered on this website.
Purchase, receipt or refund help
For Paddle payment questions, use the support link in your receipt or Paddle’s buyer support. Our refund and withdrawal policy explains the process. Support does not require joining a mailing list or supporting the project on Ko-fi.
Moving to another Mac
A licence allows up to two active Macs. Deactivate an old Mac in the app, then activate the replacement using the purchase email. If you cannot access the old Mac, contact us with the order reference. Recovery is handled individually after checking the purchase.
What this release supports
NeuRig MIDI 1.x provides MIDI control of Rig Kontrol 3 on Apple silicon Macs with macOS 13 or later. The Rig Kontrol 3 audio interface is not enabled by this release. Try the seven-day free trial with your own receiving app or instrument.
Support is handled by an independent developer, without a guaranteed response time. This does not limit statutory remedies or the right to send a time-sensitive withdrawal request directly to Paddle.